ABOUT

MODERN OASIS DESIGN

SANCTUARY FOR YOUR SENSES
Collections Custom Oasis

Shipping, Returns, & Refund Policy

At Modern Oasis Design™, each piece of wall art and decor is made to order with care and intention. To ensure clarity and trust, we ask that you please review our shipping and return policies before placing your order.

1. Order Processing Time

All orders are processed within 3–8 business days, unless otherwise stated on the product page.
Once your order has shipped, you’ll receive a confirmation email with tracking information.

2. Shipping Information

We currently ship within the contiguous United States.

  • Delivery times vary by location and typically take 3–10 business days after processing.

  • We are not responsible for delays caused by carriers, weather, or other unforeseen events.

3. Photo Prints – Damaged During Transit

If your made-to-order art print arrives damaged, please contact us within 14 calendar days of delivery at
info@modernoasisdesign.com and include:

  • Your order number

  • Clear photos of the damaged item and packaging

We’ll review your claim and send a replacement if necessary.

Because all items are made to order, we do not offer returns, exchanges, or refunds for:

  • Buyer’s remorse

  • Incorrect size or style selections

  • Color variations due to screen settings

Please read product descriptions carefully before purchasing.

4. 3D Flower Decor & All Other Items – Return & Refund Policy

a. Defective Product

If your 3D Flower Decor or other items arrive defective, please contact us within 14 days of delivery at info@modernoasisdesign.com with the following:

  • Your order number

  • A photo of the defect

  • A brief description of the issue

If the product is deemed defective, we will replace it at no cost to you, including shipping.

b. Unopened Items – Change of Mind

Unopened 3D Flower Decor may be returned within 14 calendar days of delivery for a partial refund.

To qualify:

  • Items must be in original, like-new, re-sellable condition

  • A 20% restocking fee will apply

  • Buyer is responsible for return shipping costs, including insurance

Email us at info@modernoasisdesign.com with your order number to receive return instructions.
Refunds (minus restocking fee) will be processed to your original payment method within 5–10 business days of receiving the item.
Returns that are opened, damaged, or not in original packaging will not be accepted.

5. Contact Us

For any questions about shipping, tracking, or product concerns, you’re welcome to reach out.

At Modern Oasis Design™
info@modernoasisdesign.com